The Evolution of Knowledge Management Systems Needs to Be Managed
نویسندگان
چکیده
Today many organizations are reliant on the knowledge and competence of individual organizational members. Information systems to support knowledge management (KM) are therefore considered to be vital tools in order to achieve competitive advantage. In this paper, we report the results from a field research study of such systems in a knowledge-intensive, fast-growing and dynamic organization. The case illustrates that evolution, which refers to the process by which organizations and their information systems change over time, needs to be managed since it can result in KM-systems failures. We characterize the mainstream KM research literature in relation to managing the risk of KMsystems failures, and outline that management of KM-systems’ evolution is a dimension that has not been addressed so far. With these empirical and theoretical results as a basis, we argue that more attention must be given to managing the evolution of KM-systems.
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